Shipping, Return, and Refund Policy

Domestic Shipping Rates and Estimates

We strive to ensure that your order reaches you as quickly as possible! Here's what you can expect.

We provide delivery services exclusively within the United States.

Once your order is placed, it will be processed within 1-2 business days.

Estimated delivery is 3-8 business days after processing.

Shipping Costs

Shipping costs vary based on the weight and size of your order. Prices start at $1.5 and will be calculated during checkout.

Free shipping is available on orders over $35!

Economy - 5 to 8 business days - start at $4.90

Standard - 3 to 4 business days - start at $6.90

USPS (calculated) - 3 to 6 business days - start at $1.80

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor its journey to your doorstep.

Additional Information

We are not responsible for delays caused by customs or unforeseen events during transit.

If you have any questions about your order or need assistance, feel free to contact us at

Email: cuteezhv@gmail.com

Mailing Address:
To: Cutee ZHV
P.O. Box:38 Lutz, Fl 33548, USA

Returns, Refunds, and Exchanges

Important!
Return Policy do not apply to digital downloads due to their nature. Digital items don't accept returns, exchanges or cancellations. Please contact us about any problems with your order.

We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

In the event that your order arrives damaged in any way, please email us as soon as possible at cuteezhv@gmail.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

To start a return, you can contact us at cuteezhv@gmail.com. Please note that returns will need to be sent to the following address:

Email: cuteezhv@gmail.com

Mailing Address:
To: Cutee ZHV
P.O. Box:38 Lutz, Fl 33548, USA

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cuteezhv@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Digital downloads don't accept returns, exchanges or cancellations. Please contact us about any problems with your order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at cuteezhv@gmail.com.